WARRANTY
Our warranty.
Clear terms.
POLAB provides warranty on VALDUR luminaires in plain English, without legalistic small print. These are the terms we stand behind — and what we cannot take responsibility for.
20 years
Luminaire housing (load-bearing structure)
5 years
Functional components (driver, LED module)
Project warranty
Project-specific terms for larger orders
LUMINAIRE HOUSING
Structural construction and housing
The housing is manufactured from glass fibre reinforced SMC composite — selected specifically for its resistance to saltwater corrosion, UV radiation, and mechanical loading. POLAB warrants the structural integrity of the housing, from the delivery date: that under normal use it will not crack, fracture, or corrode.
Material defects in the SMC housing
Construction-related deformation
Cracking, fracture, and corrosion under normal use
Note
The warranty is valid from the delivery date and covers the structural integrity of the housing — seals and gaskets are covered by the five-year functional warranty. It requires that the luminaire has been installed, used, and maintained in accordance with POLAB's installation instructions. External impact such as vehicle collision, vandalism, or extreme weather events is not covered, nor is incorrect installation or use outside the product specification.
FUNCTIONAL COMPONENTS
Driver and LED module
The driver and LED module are warranted against manufacturing defects from the delivery date, provided the luminaire has been installed and operated in accordance with the stated specification.
Driver failure under normal operation
LED module failure under normal operation
Manufacturing defects in cabling and connections
Manufacturing defects in seals and gaskets
Note
The warranty does not cover damage from overvoltage, voltage outside the stated specification, water ingress due to incorrect installation, unauthorised intervention, or modifications.
LARGE PROJECTS
Negotiable service terms
For projects of 50 or more luminaires, POLAB can discuss project-specific service terms, extended warranty periods, and SLA commitments. These terms are documented in the supply agreement.
Negotiable service terms in supply agreement
Spare parts availability and service agreements
Contact POLAB early in the procurement process
Relationship to ALEM 09
For deliveries of electrical equipment, ALEM 09 applies where this has been agreed. POLAB's five-year functional warranty constitutes a separate warranty undertaking and does not limit the liability that follows from the applicable contract.
What the warranty provides
Approved warranty claims are remedied through a replacement part, repair, or credit. The warranty covers the product — costs for dismounting, mounting, and lifting equipment are not included, unless otherwise agreed.
WHAT THE WARRANTY DOES NOT COVER
What we cannot take responsibility for.
We aim to be clear rather than burying exclusions in language that no one can easily understand. Below are the most common situations where the warranty does not normally apply.
Mechanical damage
Damage caused by collision, vandalism, storm, or external impact.
Incorrect installation
Installation deviating from the installation instructions, including incorrect cable connection or inadequate fastener torquing.
Overvoltage and power supply
Damage from overvoltage, lightning strike effects, or supply voltage outside the stated specification.
Unauthorised modifications
Interventions, modifications, or additions not made by or in consultation with POLAB.
Normal lumen depreciation
Gradual reduction in luminous flux is a normal characteristic of LED modules and is not covered where it remains within published L90 parameters.
Externally mounted Zhaga components
Moisture ingress or consequential damage via a top-mounted socket, external sensor, or third-party node — see the terms under Ingress protection and external Zhaga interfaces below.
MAKING A WARRANTY CLAIM
How we handle a warranty claim.
We want to make warranty claims as straightforward as possible. No forms — just an email with the right information.
Contact POLAB in writing
Send an email to info@polab.se with subject line: “Warranty claim VALDUR”.
Include order reference and fault description
Your order number or delivery date, number of affected luminaires, site description, and a photograph if possible.
Response within five working days
We normally respond within five working days with an assessment and next steps.
Resolution: replacement part, service, or credit
Approved warranty claims are handled with a replacement part, on-site service (near Fristad), or credit — depending on the nature of the claim and your preference. Costs for dismounting and mounting are not included, unless otherwise agreed.
Spare parts and component replacement
POLAB intends to maintain spare parts availability over the luminaire's service life. Contact us for spare parts status on older installations.
ZHAGA BOOK 18
Ingress protection and external Zhaga interfaces
The extended warranty on the luminaire housing covers the luminaire's standard enclosure without externally mounted feed-throughs or control components.
Moisture ingress, condensation, or consequential damage attributable to a top-mounted Zhaga socket, external sensor, communication node, gasket, connection, or other externally mounted component is not covered by the housing warranty. This applies in particular where the component:
- has been mounted or replaced after delivery,
- has been supplied by a third party,
- is not compatible with the luminaire,
- has been incorrectly mounted,
- has a damaged, aged, or misplaced seal.
Any manufacturing or material defects in a Zhaga socket or other control component supplied and factory-fitted by POLAB are assessed under the five-year functional warranty. The warranty does not, however, cover leakage arising through an externally mounted node or through subsequent intervention in the connection.
Recommendation
For installations where the lowest possible long-term risk of moisture ingress is a priority, POLAB recommends integrated controls located inside the luminaire.
QUESTIONS ABOUT THE WARRANTY?
Contact us directly.
We answer questions about warranty terms, spare parts, and service options.